Greenbrook Natural Foods Return and Cancellation Policy

Order cancellations are a time-sensitive action and are not always possible once an order has been placed. Please reach out to our Customer Care team immediately by contacting us at [email protected] or calling (519) 742-9955. If cancellation is not possible at the time of contact, our Customer Care Team can help facilitate a return upon delivery (excluding final sale items, please refer to the returns policy below).

Please double-check all order details thoroughly prior to placing your order as we are unable to add additional products or edit order details after it has been placed. If you've made an error in your order, contact our Customer Care team immediately for the best assistance.

We accept returns of most products in original condition (unopened, unused) within 30 days from the date you received your item. Opened or used products, or any items marked as non-refundable/final sale, are not within our return guidelines. Items are considered final sale after 30 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Final sale, not returnable: opened supplements and foods, refrigerated or frozen items, intimate and personal-care goods, and clearance items.

To start a return, please contact us at [email protected] or call us at (519) 742-9955. Please include your order number, the name of the item(s) and quantity you wish to return, and the reason for the return.

1. 01 Return request Contact our Customer Care team to approve the return before sending the products back to us.
2. 02 Return approval Once approved, bring the product to the store (Greenbrook Natural Foods, 421 Greenbrook Dr, Kitchener) or ship it back as Customer Care instructs.
3. 03 Processing Upon receiving your return, we will inspect the item(s) to ensure they are in original and resalable condition before approving and issuing a refund.